FAQ's

Does FBCC offer a special discount for Wholesalers and Retailers?

Absolutely!  Follow these steps, in order to use our online store to purchase products at a wholesale price:

1. create an account with username and password
2. contact us and provide us with the following:

We will then verify your information and provide you with a unique discount code.

 Are FBCC’s Classic Tapers dripless? 

Yes!  The key to this answer are burning conditions!  We use the drawn method, then dip our tapers, by hand, in a glossy finishing wax, which produces a hard shell.  This outer layer does not melt as fast as the core, allowing a well to develop, which holds in the melted wax.  Proper burning conditions will prevent the outer coating from weakening and, in turn, from dripping. 

It is important to trim wicks to a 1/4" before lighting.  Keep tapers away from drafts, which might blow the flame sideways.  Also, always burn tapers some distance apart from each other, so that heat is not transferred.  Lastly, keep tapers standing straight, in their candlestick holders, so wax does not spill over their edges. Check out our Tips, Care & Safety page for more details.

Why do some candles give off smoke? 

Once again, the key to this answer is proper burning conditions.  Always trim wicks to a 1/4" before lighting your tapers.  If a high flame or smoking is noted during a burn, then extinguish the candle, trim the wick again to 1/4" and relight. 

Drafts can also be an important factor, as they can cause a candle to burn unevenly exposing more wick than necessary.  Remember, air vents, open windows and overhead fans all create air currents that will cause the flame to smoke. 

What causes a candle to burn unevenly? 

Drafts are the number one culprit, as they cause the flame to burn to one side. Other reasons could be that the holder is not resting on a level surface or the wick is not centered and straight.

Why are there not burning instructions or labels on every FBCC candle? 

Each style of candle requires certain special handling to ensure your safety and to enhance the enjoyment of your candle burning experience.  For example, votive candles should always be burned IN a votive cup,  pillar candles ON a plate or pillar holder, discontinue burning when 1/2" of un-melted wax remains to avoid breakage - all important information.  Always take time to read the important burning instructions that come with some of our candles before use.  

We have always been conscious of our impact on the environment.  This is something we are passionate about and we strive to find new ways to reduce our footprint all the time. Recently, we have discontinued labeling each separate pair of tapers and we are also not labeling our Pillars anymore, rather we are including a small burning instructions card instead.  Visit our Tips, Care & Safety page for more detailed help on the burning and care of candles.

How can I find additional information about the ingredients of each candle?

Please contact us if you would like a complete list of ingredients or if you have questions that you have not found the answer to online. We will be happy to answer your questions in a timely manner.

Does FBCC produce custom candle orders?

Yes, we absolutely do!  We craft custom candles every day.  If you do not find what you would here, contact us to place your custom order.  We are always up for a challenge and enjoy working with our clients to create the candle they have envisioned.  

Our organization is looking for a unique idea for a fundraiser. Does FBCC offer a Fundraiser program?

For sure!  We are always looking for ways to give back to the community.  We have put together an amazing fund raiser program.  Please take a minute to fill out the green Contact Form with details about your event and we will be happy to create an appropriate fundraising program for your organization.  

We also host parties, events and array of workshops.  We are constantly thinking up creative ways to get our customers involved.  Also, we offer field trips to the shop and tours of the candle shop.  Contact us to set up your next event or schedule a tour.

 Do you ship to the United States or outside of Canada?

Currently we ship only in Canada.

How long will it take to receive my order? 

Because our candles are handmade, several factors can affect the time frame for receiving your order.  If we have the products in stock, then generally your order will be shipped within 3 to 5 business days.  

Most of our scented, larger, or custom candles are not stocked on a regular basis to ensure quality.  Custom orders ship within 10 business days from date the order is received.  On the day we ship your order, you will receive an email containing shipping details.

From the date of shipping, please allow 3 to 6 business days to receive your delivery.  Delivery in Canada only.     

We make every attempt to ship orders, as fast as possible but we cannot guarantee delivery time.  To ensure that you receive your order when you need it, please plan accordingly and in advance.  During holidays, please place your order at least 3 weeks prior to the holiday.

I prefer not to purchase through the internet, so what are my ordering options?

If you prefer to order in person contact us.  You can also fill out our Contact Us Form (green button) and we will get back to you as soon as possible!